IVR & Speech Solutions
Let customers engage with you via self-service channels
Self-Service options remain effective and popular as engagement channels for customers. It means they can choose when they want to interact and suits those that are happy sorting things out for themselves. Eckoh’s Self-Service solutions are available across voice and web and include taking automated secure, PCI DSS compliant payments.
Working with Eckoh
All our Self-Service solutions are available via the Eckoh Experience Portal which brings all solutions together in one portal. It means you can take the solutions you need today and add new ones as you need them. It’s cost-effective, agile and will keep you at the forefront of customer engagement.
We’ve been delivering IVR Self-Service solutions for over 20 years and have the largest voice platform in the UK. Our expertise here, plus our reputation for innovation, means that we constantly seek new solutions to bring benefit to our customers, their agents and consumers.