Deliver seamless and effortless customer experiences
Make sure you deliver the right message, to the right person, at the right time and on the right channel.
Omnichannel customer engagement is transforming relationships between organisations and their customers. That's why it's important to deliver choice, consistency and the customer's preferred channel, from Web Chat, Call-Back, Co-Browsing, Social Agent and Knowledge Base solutions.
Working with Eckoh
All our Omnichannel solutions are available via the Eckoh Experience Portal which brings all our solutions together in one portal. It means you can take the solutions you need today and add new ones as you need them. It’s cost-effective, agile and will keep you and your contact centre at the forefront of customer engagement.
We’ve delivered Omnichannel solutions to organisations of all sizes across retail, insurance, leisure, entertainment, travel, transport, financial services, telecoms, outsourcing businesses, and government departments with considerable success, raising sales revenues, increasing CSAT scores and enhancing the customer experience. Combined with Eckoh’s Secure Payment and Self-Service solutions you get a completely seamless and effortless customer experience.