Manage inbound and outbound emails and web forms in a flexible, intuitive way
This powerful system brings all inbound emails and web forms securely, intelligently and efficiently into the agent console. It can prioritise and assign emails using a variety of rules to maximise service and efficiency. When an important email needs a quick response, you’ll notice.
It can manage inbound emails and web contact forms securely and quickly from all major email systems, from Google Mail to Exchange and Office 365. You can avoid missing emails and respond faster.
Working with Eckoh
Email Management will improve the speed and efficiency of your response to customers. By carefully prioritising emails you can make the most of your staff resources and increase customer satisfaction levels, boost loyalty and increase sales as a result. More customers will buy from you if there’s a speedy and accurate reply to their queries and requests.
You can even integrate this with your CRM so your agents get the complete picture on every customer to allow them to make the most appropriate and accurate response. You can also save time and boost professionalism by using carefully-worded auto-replies, suggestions and acknowledgements.
Chat, Call-Back and Email deliver BMW’s ‘truly genius’ online support
I think what surprised us the most, was the percentage of customers wanting to engage with us via web chat. Whilst not replacing existing and established communication methods, it made, and continues to make, a massive contribution towards making the BMW brand as accessible as possible to our customers.
Paul Kester at BMW UK
Here's the benefits
- Enable your agents to handle inbound and outbound emails and web forms
- Assign priorities based on pre-set rules and deal with important emails faster
- Skill-based email routing to departments or individuals for quicker response
- Automate repetitive processes to improve your agents' productivity
- Manage bulk emails easily.
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