Social Agent

Improve engagement & brand image with social listening tools

Knowing what customers, competitors and the industry are saying about you is powerful insight. So, being able to pick up and respond to either positive or negative comments puts you in control.


Eckoh’s Social Agent lets you see all your profiles in one central console so you can see the bigger picture which is vital when there are so many social media channels available. You’ll be able to see every Social Media mention, posting on a blog or forum and news items so you can respond or archive depending on the parameters you’ve set.

Working with Eckoh

With Eckoh’s Social Agent supports more than 160 languages. Customised smart folders and routing ensure your customers are served wherever they are and in whatever language they speak.

Social Agent monitors the Social Web and imports and analyses data from all Social Media sites, including Twitter, Facebook, Facebook Messenger, Instagram, LinkedIn, and more. Listen on review sites too such as Yelp and TripAdvisor, blogs, forums, and news sites.

See our Social Agent Product Guide

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Get in touch today

All our solutions are part of the Eckoh Experience Portal. Get in touch today and find out how we can change your customer engagement for the better.

Talk to us today

How we helped 1st Central


As we continued to grow, our contact centre was experiencing increasing pressure to provide our usual high quality customer service. We looked to technology for the answer and chose Eckoh because of the breadth of their solutions and ease of delivery through the Eckoh Experience Portal.


Read more about how we helped 1st Central


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Here's the benefits



  • Manage Social Media channels and WhatsApp more effectively — in one place

  • Impress customers with lightning-fast responses

  • Improve service levels and demonstrate you're accessible and you care

  • Quickly turn around poor perceptions

  • Monitor every mention made about you, or to you, and your competitors too

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Get in touch today

All our solutions are part of the Eckoh Experience Portal. Get in touch today and find out how we can change your customer engagement for the better.

Talk to us today