Improve sales and customer care with Web Chat
Don't risk losing your sale at the last moment. Be there to help your customer every step of the way by offering personal help to multiple online customers at the same time in a cost-effective way.
Web Chat allows you to deal with each customer's needs in real time - often at the point of a purchasing decision and gives you the chance to offer other complementary products. In fact, most consumers prefer the immediacy of chat and many won’t buy if there is no chat available.
Working with Eckoh
With our Web Chat, you can incorporate ChatGuard so you can take PCI DSS compliant secure payments within the Web Chat window. The card data is masked and the agent sees, hears and records no sensitive data.
How we helped UK Beauty Retailer
The client chose to implement Eckoh’s Web Chat solution because they wanted to give their customers the ability to engage in different channels. Relieving the pressure on the contact centre by switching to Web Chat has been an incredible success.
Here's the benefits
- Serve many customers at the same time
- Increase sales and improve customer services
- Respond with real-time help to visitors
- Zero impact on your IT environment
- Take PCI DSS compliant secure payments within the Chat window.
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