Chat is the channel of choice for customers looking for support, but now they can purchase securely too

Chat conversations now handle much more than simple queries; with personal and payment information being more frequently shared too, creating risk.

Eckoh's unique Secure Chat enables your agents to deliver great service with payment security inbuilt as standard, building trust and protecting you and your customers.

Secure Chat

Meet rising customer expectations and win loyalty

Give your customers the communication tool they want. Eckoh's Secure Chat fits perfectly within your existing customer contact environment.

  • Protect your customers, and your brand, with the most secure live Chat service available
  • Ability to take PCI-compliant payments within the Chat conversation without sending customers to a separate payment page
  • Get up and running quickly, even in complex set-ups
  • Highly customizable to your brand
  • No slow down to your website as there’s zero impact on IT systems or infrastructures
  • Deliver accurate and consistent responses as live Chat agents can benefit from your knowledge base to help with responses
  • Choose how and when Chat is offered

Where chat helps

Customer support over multiple channels

Support transformation, by being ready to help customers rather than expecting them to come to you

Become secure and compliant​

Compliant with PCI-DSS and data protection legislation such as GDPR & CPRA

Increase sales and payment collections

Answer questions during the customer journey, before customers abandon

Make agents more efficient

Provide agents with the tools to handle multiple chats simultaneously

Capture live feedback

Get real-time feedback on experiences with post-chat surveys to create connected customer journeys

Customer demand is changing

"Live chat is the leading customer service channel for shoppers aged 18-49."

- Gartner

"Visitors using web chat are 2.8x more likely to convert."

- Forrester

"Certain industry sectors saw as much as a 46% increase in digital adoption."

- McKinsey

Unlock the full potential of your customer's channel of choice

Take secure payments within the Chat conversation without sending them to a separate payment page. Our PCI compliant in-chat payment form enables the best payment experience for your agents and customers.

"What surprised us the most, was the percentage of customers wanting to engage with us via chat. It made, and continues to make, a massive contribution towards making the BMW brand as accessible as possible to our customers."

Paul Kester, BMW UK

Offer complete customer journeys with the ability to collect payments

ChatGuard

Let customers pay the easiest way – inside any chat application as they talk with your agent. No links, just instant and secure payments.

Read more

Secure Digital Payments

A simple, secure way to ensure card data is not exposed to your agents or network, keeping your contact center PCI DSS compliant.

Read more

Ready to Chat?

Find out how we can transform your sales and customer service by providing you with a Secure Chat solution to match your customers' channel preference.

Eckoh AS 171151510
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Please note, Eckoh is unlikely to be cost-effective if you have fewer than 50 agents in your contact center.

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