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Rapid visibility of actionable insight
Leaders need fast, reliable visibility into call and payment performance, so they can detect and correct issues and improve decision-making.
The Eckoh solution
The Eckoh platform delivers reporting dashboards for real-time and historical performance, with filters to pinpoint trends and outliers.
Improve contact center performance
Improve decision-making, operational control, and customer experience by turning engagements into clear, actionable metrics.
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Near real-time performance dashboards
Monitor call volumes, success rates, concurrency, and errors, refreshed frequently to support rapid decision-making and faster operational response.
Historical trend reporting
Analyze rolling and multi-month performance across calls, minutes, success, errors, and concurrency with flexible date selection and filtering.
Capture and error diagnostics
Identify where performance breaks down using capture success, duration, resets/replays, and error frequency insights to support root cause analysis.
Highlights and configurable rules
Quickly identify and navigate to points of interest in a recording by setting up automated tags to highlight key words or phrases.
Optimize performance
Use historical reporting to understand peaks, patterns, and performance drivers, supporting continuous improvement and capacity planning.
Improve operational efficiency
Reduce time spent gathering data and investigating issues by using real-time dashboards and trends to prioritize action quickly.
Improve customer experience
Spot issues that create friction, like failures or long durations, and address them faster to protect customer journeys.
Stronger governance
Support oversight with secure access controls and consistent reporting, enabling accountable monitoring and evidence-based management.
Reduce reporting effort for teams
Automated dashboards replace time-consuming spreadsheet-based reporting.
Gain real-time visibility into performance
See what is happening across channels without waiting for manual reports.
Improve service consistency
Shared visibility helps teams align around the same performance standards and goals.
Link performance to business outcomes
Understand how service, compliance, and efficiency impact customer retention and revenue.
Security and compliance you can rely on
Every Eckoh solution runs on secure infrastructure that meets PCI DSS Level 1 and SOC 2 standards.
We manage protection and compliance end-to-end, giving your teams and customers confidence by design.
Our commitment to the highest standards of data security and operational integrity reinforces our position as a leader in safeguarding sensitive customer data in contact centers.
Secure Payments
Eckoh is the secure engagement platform that allows enterprise contact centers to process secure payments and protect sensitive data in every channel for both human and AI agents; all while helping them to drive revenue through the contact center, improve operational efficiency, customer experience, security and compliance.
Conversational AI Agents
Secure conversational AI agent solution that enables organization to handle routine customer interactions, deliver 24/7 service, and accept PCI‑compliant payments.