The most effective, cost-efficient product for securing phone payments - reducing fraud risk, protecting your customer's data and ensuring PCI DSS compliance.
Secure Call Recording
Capture customer conversations, transcribe them on-demand and then use AI-powered, sentiment heatmaps to deliver business insights.
Increase conversions 24x7 with secure IVR payments. Enable customers to make payments over the phone whenever they want, using self-service automation.
An instant way for your customers to interact with a real person while they browse your website - building customer confidence by meeting their needs as they happen.
Let customers pay the easiest way – inside any chat application as they talk with your agent. No links, just instant and secure payments.
Secure Digital Payments
Combine your customers’ preferred contact channel with their favorite payment method. Process secure payments in seconds while the agent stays connected to the customer.
Protect your customers by preventing their personal data from being seen, heard or stored by customer facing teams, systems or processes.
Maximize the effectiveness and security of your contact center and customer service operations. Whatever industry you are in, Eckoh makes it possible.
An agent that is working away from the premise of an organization.
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Description of an agent that is working from a location at a distance from the organization’s premises. This can include an outsourced or home working environment.
Read more about remote agent payments