Eckoh Wins Best Call Center Solution at Card Not Present Awards

News & Insights

22 May 2015

Eckoh impress US industry expert judges at CNP Awards, triumphing with the brand new Award for 'Best Call Center Solution'

Eckoh is delighted to have been awarded the prestigious Card Not Present ('CNP') Judge's Choice award for the 'Best Call Center Solution'.

The CNP Awards, which were hosted in Orlando, Florida, are the only awards globally to specifically focus on security solutions for card payments made when the customer is not present, such as over the phone, on the internet or on a mobile device. The nominations came from an international scope of companies and Eckoh was chosen by the expert judges over some of the largest international secure payment providers to receive this award.

All Eckoh's CNP payment solutions are fully compliant with Payment Card Industry Data Security Standards ('PCI DSS') and as a Tier 1 accredited Service Provider Eckoh has maintained this highest status level uninterrupted since 2010. Eckoh's solutions include CallGuard, which allows contact center agents to take payments securely over the phone using audio tokenization or DTMF masking; and EckohPAY, a completely multi-channel fully automated payment process. The breadth, versatility and ease of implementation of Eckoh's CNP PCI compliant solutions, which are tailored to accept and secure 100% of all inbound payments from card not present sources, has already led to successful implementations for over 60 organizations across more than 10 countries.

A day prior to the awards Eckoh presented its CallGuard On-Site case study at the CNP Expo, alongside Paul Thompson, Vice President of Administration/CFO, Cooperative Response Center, Inc, one of Eckoh's recently secured US customers, which provides contact center, central station and software to over 300 members in 41 US states.

Paul commented, "The biggest hurdle we have had to overcome was finding a solution that would allow us to continue offering 100% caller and agent interaction as well as 100% recording of payment calls. Our answer was found in Eckoh."

Nik Philpot, CEO of Eckoh says, "It is an honor to receive the award for Best Call Center Solution from the judges at CNP in the face of tough international competition. At Eckoh we are proud to be helping organizations around the world to become more secure, to eliminate fraud and to protect their customers' data. We hope that this recognition will serve to raise awareness with even more companies that Eckoh has proven solutions to these challenging security problems."

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