Global Partnership with RingCentral

News & Insights

12 Mar 2024

Eckoh announces it has partnered with RingCentral to enhance global contact centre security.

Eckoh plc

(“Eckoh”, the “Group”, or the “Company”)

Global Partnership with RingCentral

- Eckoh partners with RingCentral to offer secure payment solutions across multiple channels
- Eckoh to provide contact center security in the US and beyond

Eckoh plc (AIM: ECK), the global provider of Customer Engagement Data Security Solutions today announces a partnership with RingCentral, a leading provider of AI-first global enterprise cloud communications, video, webinars, hybrid events, and contact center solutions, where it will provide RingCentral’s contact center security requirements in the US and beyond.

The Eckoh Secure Engagement Suite of SaaS-based security products and services not only helps clients to be PCI-DSS compliant, but also helps their contact centers be truly secure by ensuring that sensitive payment data never enters their environment. Furthermore, it helps them deliver better customer experiences across every channel, boost agent productivity, reduce costs, and increase customer satisfaction.

Contact center security is a growing challenge, and the average cost of a US data breach hit an all-time high of $9.48 million in 2023.* Eckoh’s patented solutions ensure that sensitive payment and personal data never enter the contact center environment when a payment is taken, giving a simple and effective way to minimize fraud risk, secure sensitive data and maintain PCI DSS compliance. These proven solutions secure 'card-not-present' payments made through any engagement channel including the phone, web chat, digital messaging applications or through an automated bot. They also allow digital payments to be taken securely with popular eWallets such as Apple Pay, Google Pay and PayPal as well as other methods such as open banking.

Nik Philpot, Chief Executive Officer, said: "We're excited to work with RingCentral globally to help their contact centre clients reach the highest levels of security and compliance. With PCI DSS compliance becoming even stricter, agent home working here to stay, and cyber criminals more aggressive and tenacious, the addition of Eckoh's solutions to RingCentral’s suite of services will help them secure the contact centres of their clients and enhance the relationship they have with their end customers."

* IBM Data Breach Report 2023

For more information, please contact:

Eckoh PLC
Nik Philpot, Chief Executive Officer
Chrissie Herbert, Chief Financial Officer
Tel: +44 (0) 1442 458 300

FTI Consulting LLP
Ed Bridges / Emma Hall / Valerija Cymbal / Emily Bowen
Tel: +44 (0) 203 727 1017

Singer Capital Markets (Nomad & Joint Broker)
Shaun Dobson / Tom Salvesen / Alex Bond / Angus Campbell
Tel: +44 (0) 20 7496 3000

Investec Bank plc (Joint Broker)
Patrick Robb / Nick Prowting / Shalin Bhamra
Tel: +44(0) 20 7597 5970