New Customer Engagement Services with Acquisition of Klick2Contact

News & Insights

20 Jul 2016

Eckoh is delighted to announce the acquisition of Klick2Contact EU Ltd ("K2C"), which specializes in live web help and omni-channel customer engagement services.

Founded in 2011, by the current CEO Graham Pollard, K2C represents an attractive acquisition for Eckoh, bringing significant expertise in complementary customer contact services. The K2C suite of Omnichannel customer engagement services consists of Web Chat, Instant Call-Back, Knowledge Base, Social Media Monitoring and Engagement, Full Workflow and Email Management, all of which are offered in real time. K2C's solutions are also cloud-based, enabling a fast, secure and simple implementation process, similar to Eckoh's existing product set. K2C has an established client base in 15 countries internationally, with clients including Next, BMW, Topshop, Studio Moderna, Volkswagen, Delimano, Hayes Garden World and UKMail. Its partners include Teleperformance and Capita.

The two companies have already begun working together in recent months, responding to the increasing levels of interest from clients in the live assist services provided by K2C. The acquisition is therefore a logical next step in the relationship and corresponds with Eckoh's strategy to own and control as many of the touchpoints through which a consumer can engage with, and make payments to, an enterprise. CEO of K2C, Graham Pollard and his staff will remain with the business to support the continued growth of the business as part of the Group, including the exciting opportunity for the companies to cross-sell into each other's client bases and through partner relationships. The services will be initially offered in the UK, with the aim of extending this to the US in 2017.

Nik Philpot, Chief Executive Officer of Eckoh, commented: "We have a focused acquisition strategy, looking to find proven, profitable and growing businesses which bring us complementary technologies or reach. The acquisition of Klick2Connect is absolutely in line with these criteria and we are extremely pleased to be adding its excellent product set, expertise and clients to Eckoh's portfolio."

"There is growing demand for a truly omnichannel customer contact offering, ideally delivered by a single supplier, and by combining K2C into Eckoh's proposition we are well placed to help satisfy this demand. We are excited about the opportunities to cross-sell the K2C products into our existing clients and to use the combined offering to assist us in identifying and securing new clients."

Graham Pollard, CEO of K2C, said: "We are thrilled to be joining forces with Eckoh and to be able to provide a truly omnichannel offering for customer engagement. Having worked with the Eckoh team over the past few months, it is clear that their market-leading customer contact and secure payment solutions together with our cutting-edge live help and customer engagement services creates a winning combination, enabling us to take advantage of the growing demand in this area."

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