Service Detail

Secure, compliant payments

Automatically mask sensitive data so it never enters the contact center environment, massively reducing the cost and resources associated with PCI DSS compliance.

Seamless agent experience

Eliminate complex payment workflows with an easy to use platform helps reduce handling time and error rate.

Customer's channel of choice

Increase conversion and reduce the chance drop offs associated with moving away from the channel of choice.

How does it work?

Secure, PCI DSS compliant payments for every contact center channel

Eckoh’s secure customer engagement platform for human and AI agents delivers industry-leading solutions that keep organizations PCI DSS compliant while driving efficiency, reducing costs, and transforming contact centers into revenue generators.

When an agent processes a payment, Eckoh uses automatic data masking and tokenization to ensure it is secured. No sensitive customer data ever enters the contact center environment so the agent will never be able to see, hear, or store it.

This essentially descopes the contact center environment from PCI DSS, massively reducing the cost and resources associated with compliance. It simultaneously reduces the data security risks around fraud and data breaches.

Security and compliance

No sensitive data ever enters the contact center environment, ensuring your payments are secure and PCI DSS compliant.

Trust is a must

Eckoh's security and compliance-first approach reassures the customer that their security and data is paramount, especially in the age of data and AI.

Ease the burden of compliance

Automatically mask sensitive data so it never enters the contact center environment, massively reducing the cost and resources associated with PCI DSS compliance.

Generate revenue

Transform from a cost center to a revenue driver.

Payment of preference

Customers can use their preferred payment method, including cards, ewallets, ACH, and more, helping to improve conversion.

Channel of choice

Customers can use their channel of choice without disrupting the payment journey, helping increase conversion and reducing the drop offs associated with clunky payment processes.

Easy integration

Eckoh has a range of out-of-the-box integrations across your contact center tech stack: AI platforms, payments, CCaaS, telephony, CRMs, and more.

Operational efficiency

A single payment platform that's easy to agents to use and learn helps speed up the payment process, imrpove average handling time, and reduce error rate

Security & compliance you can rely on

Every Eckoh solution runs on secure infrastructure that meets PCI DSS Level 1 and SOC 2 standards.

We manage protection and compliance end-to-end, giving your teams and customers confidence by design.

Our commitment to the highest standards of data security and operational integrity reinforces our position as a leader in safeguarding sensitive customer data in contact centers.