Chat

Give immediate attention to your customers with live Chat

The tool that enables your agents and customers to multi-task

  • Connect with customers instantly
  • Reduce costs with an easy and low-cost way to communicate
  • Greater agent productivity by handling multiple chats at once
  • Increase sales by taking secure payments in a Chat session

Ready for a Chat?

Live chat on mobile

Boost sales, operational efficiency and customer satisfaction

Because of its immediacy, customers love live Chat. In fact, many won’t make a conversion if it’s not available. It's become a vital tool for contact center engagement.

Chat provides an instant way for your customers to interact with a real person while they browse your website. It helps build customer confidence by answering inquiries as they happen. Agents can manage multiple conversations at once, increasing your operational efficiency.

Man at laptop on live chat

Meet rising customer expectations and win loyalty

Give your customers the communication tool they want. Eckoh's live Chat fits perfectly within your existing customer contact environment.

  • Get up and running quickly, even in complex set-ups
  • Highly customizable to your brand
  • No slow down to your website as there’s zero impact on IT systems or infrastructures
  • Deliver accurate and consistent responses as live Chat agents can benefit from your knowledge base to help with responses
  • Choose how and when Chat is offered, based on a set of rules and our best practice

Let your Chat support your sales

Take secure payments within the Chat conversation without sending them to a separate payment page. Our PCI compliant in-Chat payment form enables the best payment experience for your agents and customers.

A leading retailer keeps compliance during a crisis

During the COVID-19 pandemic, social distancing restrictions meant this retailer had to close their stores. Using CallGuard, their agents could operate from home and continue taking secure and compliant payments.
Leading retailer
Case study