Homeworking

Work from anywhere without compromising security or CX

Create the same controlled working enviroment for your remote or homeworking agents as they get in the office.

  • Enable access to the systems and processes with a cloud-based platform
  • Take payments as securely at home as on-premise
  • Control and secure the technical environment
  • Improve collaboration by combining omnichannel solutions
  • Empower your homeworking agents with multi-channel capability

Keen to embrace a remote workforce?

Homeworking for greater agility

Agile working practices are here to stay

Let your customer service agents work remotely with maximum efficiency with robust, secure, easily scalable virtual contact center tools.

If you've had to react to changing business needs or emergency situations, our range of customer engagment tools work wherever your agents are based. These tools are fast to set up and easily integrated with your existing customer service systems.

Embracing home or remote working

  • Home or remote secure payments

    Secure payments

    Secure and PCI compliant payments for on-premise, remote or home working agents – same security, agent and customer experience

  • Maintain control

    Keep control of security, compliance and best practice with the same systems and access for agents regardless of location

  • Payment in any channel

    Don’t limit payments to just the phone, you can take the same, secure payments through IVR, Chat, Chatbot or web.

  • Agent efficiency

    Increase agent efficiency by enabling them to shift between channels such as phone and chat

  • Choice of payment methods

    Choice of payment methods

    Offer the widest range of options from cards to Apple Pay, Pay Pal or Google Pay so you don’t risk losing a sale

  • A hybrid approach

    Combine remote or home working agents with on-premise ones for the greatest resiliency and business continuity

Enable remote workers to take secure payments

Avoid exposing your home working agents to card data by adding CallGuard and descope your remote environments from PCI DSS.

Secure your remote workforce with watertight systems

"Our best estimate is that 25-30% of the workforce will be working from home multiple days a week by the end of 2021"
Global Workplace Analytics