Minimizing risk for agent-assisted telephone payments
CallGuard can remove all, or part, of your contact center from the scope of the PCI DSS audit – simplifying your compliance burden and making it easier to stay compliant. It can also be delivered in different ways – to suit the way your business works.
Whether you choose fully Hosted, On-Demand or On-Site, they all work with any system so no change is needed to existing networks or infrastructure. What’s more your agent stays in touch with your customer throughout the engagement.
Working with Eckoh
With Eckoh you’ll get not only the solution that is right for you but also one that can truly be implemented quickly and without integration or changes to your systems. Many promise this, but few succeed. As it’s not tied to any providers you are free to change suppliers and PSPs to suit your business needs.
Securing payments doesn’t end here either. You can also access our other market-leading solutions so you can offer your customer the choice of paying securely within Web Chat, via Apple Pay, Google Pay or Paypal over the phone or online.
How we helped AmeriGas
One of our core values is to deliver the safest and most dependable service, and that goes for our customer payments too. That's why we wanted a secure payment solution that would really work, was easy to install and is simple to run. We found it with Eckoh CallGuard.
Brian Yost, Manager Enterprise Network Services, AmeriGas
Here's the benefits
- Achieve and maintain PCI DSS compliance every minute of every day
- Ease the burden of compliance for your organization
- Minimize the risk of fraud or impact of a data breach
- Keep your customer and agent in contact throughout
- No data is seen, heard, stored or recorded
- If the data is not in your systems then there is nothing to steal
DTMF stands for Dual Tone Multi-Frequency and refers to the sound made when you press a key on your telephone keypad. Masking these tones by converting them into monotones prevents anyone from identifying the actual numbers.
This technology is unique to Eckoh and protected by patents in the US and UK. It takes sensitive card data and replaces it in any systems with placeholder data making the data in the contact center system meaningless and so of no value to thieves.