ChatGuard

Take secure payments within the Web Chat session

Don’t risk losing your customers at the last minute by asking them to go to another system to make a payment. With ChatGuard you can take that payment within the actual chat window. It’s PCI DSS compliant and your agent is on hand to answer any queries or resolve issues.


Whether you already offer Web Chat or would like to add Web Chat to your website, why not advance your customer engagement even further by offering secure payment within the chat session as well?

Working with Eckoh

Eckoh was the first PCI DSS Level One Service Provider to offer secure payment within a Web Chat session. We saw it coming with the rise in popularity of chat as an engagement tool. This is what keeps us at the forefront of contact center engagement technology and it’s what will help you keep pace with evolving customer expectations.

Securing payments doesn’t end here either. Through the Eckoh Experience Portal, you can also access our other market-leading solutions so you can offer your customer the choice of paying securely over the phone with an agent,  using Apple Pay over the phone, Google Pay or Paypal, or via a Chatbot.

See our ChatGuard Product Guide

ChatGuard product page

Get in touch today

Speak with one of our experts and see how we can help improve your contact center security.

Talk to us today

How we helped Red Driving School


We have found Eckoh responsive, supportive and very helpful. During the set-up they worked hard to ensure that delivery matched our branding and behavioral requirements. Implementation was fast with minimal input from our own technical team. We have achieved a significant number of conversions as a result of the engagement with potential instructors and continue to see a steady stream through the service


Find out how we helped Red Driving School


RedDrivingSchool

Here's the benefits



  • Simple and easy to implement with no integration to systems, payment applications or payment gateways – only configuration

  • Minimal training as agents keep existing screens and processes

  • The agent and customer are in contact is throughout the session

  • De-scopes the contact center payment processing via Chat – reducing the PCI DSS audit scope

  • Sensitive data will now enter the enterprise as a token, minimizing the risk of fraud and the impact of a data breach.

ChatGuard

Get in touch today

Speak with one of our experts and see how we can help improve your contact center security.

Talk to us today