Supporting your business with the best quality omni-channel services:
- Voice (phone or call back requests)
- Web tickets
- Live Chat
- SMS, Post mail
- Social media
- PCI DSS agent assisted phone payments
Working efficiently as an extension of your brand, our contact center advisers are fully trained to give the best customer experience.
Your customers expect a bespoke, personal approach to their queries and support, and we pride ourselves on the number of brands that have trusted us with their direct customer contact for over a decade.
ISO 27001 and ISO 9001 certified contact center
Successfully supporting major brands for over 20 years
PCI DSS Level One Service Provider for compliant agent assisted payments
Powered by Eckoh's proven and patented technology solutions
Enables overflow and specific payment related needs to be addressed
Ensure your payments are taken with the best security standards
Enable Chat, emails, IVR and calls to be routed through to our agents
ISO 27001 and ISO 9001 certified for quality and security purposes
"Eckoh’s excellent service record made them a great choice for us when we looked for a new supplier of a complete end-to-end telephony solution including IVR, support and the live contact center. They provide an exceptional service for our customers while strategically driving both businesses forward with their continued improvement and development of their technology platforms."
Talk to us today about outsourcing your contact center services.