30 Sep 2024 (3 minute read)

What consumers need to hear most in Cybersecurity Awareness Month

October has arrived and we’ve entered Cybersecurity Awareness Month – which is beating the drum for greater...

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15 Aug 2024 (4 minute read)

Hitting home – what contact center agents really think about WFH

The contact center industry has arguably embraced the shift to working from home more than any other sector....

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6 Aug 2024 (3 minute read)

Why the EU’s DORA rules matter to US, UK, and global companies

Are you ready for DORA? This tough new set of European Union regulations comes into force soon – and looks...

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27 Jun 2024 (3 minute read)

P2PE devices In healthcare

Jesus Torres, Senior Account Executive at Eckoh, highlights how encrypted PIN pads fall short for...

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24 Jun 2024 (3 minute read)

Understanding consumer concerns about home-based agents

How do consumers feel about dealing with contact center agents who are working from home?

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9 Jun 2024 (8 minute read)

Will AI replace contact centers? It’s a firm No – and here’s why

Ashley Burton, Head of Product at Eckoh, talks about why AI won't be replacing contact centers. Instead, he...

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8 May 2024 (3 minute read)

What’s the difference between CallGuard and IVR payment options offered by your CCaaS provider?

We work with many clients who are moving their contact center platform to the cloud solutions offered by...

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7 May 2024 (5 minute read)

PCI DSS compliance and payment card security – what’s the cost of doing nothing?

Molly Shane, Senior Account Executive at Eckoh, speaks with many businesses each day about their compliance...

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16 Apr 2024 (3 minute read)

Cloud contact center 'shared responsibility': There is no cheat code for security

If you’re powering up your contact center, you need to know that there are no cheat codes, and the cloud...

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