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Save time, effort, and resources.
Reviewing full call transcripts is time-consuming, limits oversight, and increases risk when sensitive data must be carefully protected.
Stay secure with built-in data masking.
Eckoh AI summaries generate concise overviews and sentiment analysis from masked transcripts, reducing review effort while maintaining strict data protection.
Actionable insight. Immediately.
Consolidate your PCI compliant payments with one solution, so can reuse existing business logic and maintain your workflows across all channels.
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Automatically generate call summaries
Adda drop-in PCI DSS-compliant payment journey directly into your checkout, keeping customers on your website and maintaining your preferred user experience and flow.
Built on masked transcripts
Secure by design
Summary generation operates within the Eckoh environment, using robust security controls aligned with compliance and governance standards.
Safer access to insight
Enable broader access to call intelligence while maintaining strict control over sensitive data and regulatory risk.
Better customer experience oversight
Identify service issues and opportunities for improvement faster, enabling more responsive coaching and process refinement.
Operational efficiency
Reduce time spent reviewing transcripts by using concise summaries that highlight key interaction details and outcomes.
Security and compliance built in
Ensure summaries never expose PCI data or other regulated information, with configurable masking aligned to regulatory requirements.
Accelerate case handling and follow-up.
Teams can understand prior interactions quickly without reviewing full transcripts or recordings.
Enable faster onboarding and training.
Summaries help new team members understand real customer scenarios quickly.
Turn conversations into usable insight.
Structured summaries make it easier to identify patterns, risks, and opportunities across interactions.
Enhance customer experience over time.
Better context leads to more informed, joined-up conversations in future contacts.
Healthcare company 1
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Healthcare company 2
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Healthcare company 3
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Healthcare company 4
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Healthcare company 5
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Security and compliance you can rely on
Eckoh is built on secure infrastructure, audited to PCI DSS Level 1 and SOC 2 standards.
Data protection and compliance are managed end-to-end, giving your teams and customers confidence by design.
Click the relevant logo to find out more about that accreditation.
Secure recording
Secure call recording captures conversations safely, providing the trusted audio source required for transcription and masking.
Real-time transcription
Eckoh’sconversational AI agents automate up to 90% of routine calls and chats, withthe ability to resolve queries, automate tasks, and process secure PCIcompliant payments.