Healthcare is Evolving

In the dynamic landscape of healthcare services, the transition from volume to value-based care has become imperative. Organizations operating in this sector must navigate the complexities of patient care while also streamlining operations to meet evolving industry standards. The healthcare business services company’s mission is to enhance the healthcare experience for consumers and patients while improving quality, accessibility, and cost-effectiveness.

As part of their commitment to quality assurance and compliance, the customer faced an imminent PCI DSS audit that demanded they reassess their approach to serving their diverse client base. The company sought out a solution that would align with their existing processes, minimize disruption, and enhance efficiency without compromising security and compliance.

Work With Vendors That Understand Your Business

Ultimately, the customer partnered with Eckoh for several compelling reasons:

• Minimal impact on existing processes: CallGuard is the most flexible secure payment solution available, seamlessly integrating with existing processes to ensure minimal disruption for agents and multiple partners. This compatibility was critical in maintaining operational efficiency during the transition phase and while onboarding other clients.
  

• Ease of implementation: Implementing CallGuard did not significantly impact the customer’s existing payment pages. This streamlined implementation process minimized downtime and allowed for a swift transition without compromising service delivery.
  

• Simplified telephony: Leveraging Flowroute,* the customer was able to simplify their telephony infrastructure. This consolidation of resources enhanced operational efficiency and facilitated smoother communication channels, ultimately improving the overall customer experience.  

Innovation Without Disruption

Upon choosing Eckoh’s patented CallGuard solution, the healthcare business services company embarked on a seamless implementation process guided by Eckoh’s experienced team. The transition was executed efficiently, with minimal disruption to ongoing operations.

As a result, they not only found a future-proof solution for PCI DSS audit requirements, but also experienced:

• Tangible improvements in their service delivery and operational efficiency.

• Maximum flexibility and scalability when onboarding their clients.

• Patient confidence in secure payment engagements.

• Successful PCI DSS compliance not just today, but for upcoming changes in standards.

• Adaptability with the changing needs of the business and industry.

Deliver Success to Your Customers

The partnership between the healthcare business services company and Eckoh is a great example of leveraging innovative solutions to address evolving industry challenges. 

*Flowroute is only available to clients using Eckoh’s CallGuard or Secure Call Recording solutions.

Key Outcomes