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Payments 24/7/365
Secure, automated IVR payment system that works 24/7. Customers navigate a clear self-service menu to make payments quickly and securely without speaking to an agent.
Self-service
Align with customer expectations that your business is quick, convenient, and "always on". Capture more payments, reduce costs, and improve experience without increasing agent workload.
Security and compliance built in
Sensitive card data is handled securely outside your contact center systems, ensuring data security and PCI compliance.
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Automated payment prompts
Clear voice guidance for card entry using DTMF or speech.
Round the clock availability
Secure self-service payments anytime, every day.
Accept popular digital payment methods
Give greater choice to customers about which card, bank or ewallet they wish to use.
Be open 24x7x365
Take payments at any time, when it's convenient to the customer
Reduce costs, increase sales
Increase sales conversions during peaks and out-of-hours when agents aren't available
Bulk payment handling
Take multiple payments at once, freeing up agents to take complex calls
Easy payment process
Customers pay confidently in moments with professionally recorded prompts
Reduce PCI DSS scope
Keeping the card data out of the contact center system reduces the burden of compliance
Easy integration
Compatible with existing payment processors, CRM and telephony systems
Security & compliance you can rely on
Every Eckoh solution runs on secure infrastructure that meets PCI DSS Level 1 and SOC 2 standards.
We manage protection and compliance end-to-end, giving your teams and customers confidence by design.
Our commitment to the highest standards of data security and operational integrity reinforces our position as a leader in safeguarding sensitive customer data in contact centers.
Conversational AI Agents
Enables organization to handle routine customer interactions, deliver 24/7 service, and accept PCI‑compliant payments.
Digital Payments
Lets organizations send PCI-compliant payment links, enabling customers to pay anytime, across any channel, using their preferred payment methods.