The most effective, cost-efficient product for securing phone payments - reducing fraud risk, protecting your customer's data and ensuring PCI DSS compliance.
Secure Call Recording
Capture customer conversations, transcribe them on-demand and then use AI-powered, sentiment heatmaps to deliver business insights.
Increase conversions 24x7 with secure IVR payments. Enable customers to make payments over the phone whenever they want, using self-service automation.
An instant way for your customers to interact with a real person while they browse your website - building customer confidence by meeting their needs as they happen.
Let customers pay the easiest way – inside any chat application as they talk with your agent. No links, just instant and secure payments.
Secure Digital Payments
Combine your customers’ preferred contact channel with their favorite payment method. Process secure payments in seconds while the agent stays connected to the customer.
Protect your customers by preventing their personal data from being seen, heard or stored by customer facing teams, systems or processes.
Maximize the effectiveness and security of your contact center and customer service operations. Whatever industry you are in, Eckoh makes it possible.
The most effective, cost-efficient product for securing phone payments. CallGuard reduces fraud risk, protects your customers' card data and helps your business become PCI DSS compliant.
Secure Call Recording from Eckoh is a security-first way to capture customer conversations, transcribe them on-demand and then use AI-powered sentiment heatmaps to deliver business insights.
Dramatically transform your existing IVR with the next generation of IVR technology. Automate complex tasks while giving callers a superior experience.
An instant way for your customers to interact with a real person while they browse your website - building customer confidence by meeting their needs.
A simple, secure way to ensure card data is not exposed to your agents or network, keeping your contact center PCI DSS compliant.
Protect your customers by preventing their personal data from entering your organization.
Achieve and maintain PCI DSS compliance with Eckoh's quick to implement secure payment services. Works with any system and across all channels.
DTMF masking eliminates the need for your customers to speak their card number over the phone providing a more secure payment process.
Allow users to shift seamlessly between channels and maximize the benefits of customer self-service with Eckoh's visual IVR solutions.
Scale your contact center for taking secure payments or additional services with Eckoh's virtual contact center.
Cloud-based CallGuard clients optimize call quality and reliability with Flowroute, the most resilient cloud telephony in the United States.
Enable callers to make secure payments in the voice channel, whether agent-assisted or IVR.
Deliver great experiences and robust security — as more customers demand digital channels for speed and convenience.
Safeguard customers’ sensitive data, ensure privacy, boost compliance with regulations and protect your brand.