Important COVID-19 update Read More

News

Latest news and announcements

Eckoh’s half year results see US revenues double
Thursday, 21 November 2019

Outstanding results demonstrates clear market leadership in Contact Center Security

Interim results trades 900

Eckoh (AIM: ECK), the global provider of Secure Payment products and Customer Contact solutions has published another set of outstanding results for the six months ending 30th September 2019.

What stands out most from the highlights is the increase in Group revenue of 37% and a rise in profit of 161%. With 15% more business being contracted in the period, totalling nearly $25 million, it clearly demonstrates that Eckoh is not only a financially stable business but the leading performer in its sector.

The impressive 104% growth in US revenue, and the doubling of Secure Payment revenues, has come from both record order levels and the successful deployments of large enterprise customers. It has been supported by several macro factors raising awareness of the risks of not protecting sensitive data - such as the impending change to the Payment Card Industry Data Security Standard (PCI DSS), the implementation of new data laws like the California Consumer Privacy Act and significant fines levied on US organizations through the GDPR legislation.

Milestone achievements have also been reached such as landing the first major US contract for Eckoh’s patented ChatGuard product, deploying the largest ever payments contract ($7.4 million) for a telecoms organization and winning the largest ever Cloud contract with a healthcare provider. Eckoh have also highlighted that the US growth has come from across their portfolio of Secure Payments, Contact Center Support and Coral Agent Desktop showing that it has a clearly defined differentiation in these markets.

Nik Philpot, Chief Executive Officer at Eckoh comments, “These are excellent results, and it’s immensely satisfying to see that our momentum for growth and innovation continues. The extremely positive outcomes in both the US and UK are ultimately down to Eckoh’s fantastic employees who always go that extra mile to deliver the very best for our customers.

The quality of our solutions plays a major role in our performance, giving us the agility and flexibility to adapt to regulatory changes in our market, such as PCI DSS version 4 and the California Consumer Privacy Act or rapidly changing customer expectations. We are extremely excited about the growth opportunity and our future outlook is excellent.”

For more information, please contact This email address is being protected from spambots. You need JavaScript enabled to view it. 

Tweets by @Eckoh

Eckoh (@Eckoh)

Eckoh (@Eckoh)

Find out the critical next steps to ensuring security for your remote workers involving your people, processes and technology. #contactcentres #securepayments #eckoh bit.ly/2D7QLLx
Eckoh (@Eckoh)

Eckoh (@Eckoh)

Eckoh had an excellent performance in the year, with double digit revenue and profit growth as well as record order levels for a second year running. #contactcentres #paymentsecurity bit.ly/30NSO0U
Eckoh (@Eckoh)

Eckoh (@Eckoh)

Find out about the 5 lessons learned from COVID-19 for contact centre resilience. bit.ly/3cPDxz3