Today’s healthcare providers and life science organizations need to achieve high customer satisfaction. After all, 22% of “extremely loyal” patients said they would be willing to switch to a competitor for a better experience (source: PYMNTS 2021 Healthcare Payments Report).

Healthcare members expect immediacy and convenience, connecting with you via multiple channels— and shifting between them. But this can prove a major challenge when systems, agents and resources are stretched.

Keeping people’s sensitive information secure is critical too, especially as contact centers process a wealth of Personal Health Information (PHI) and Personally Identifiable Information (PII), including payment card details. Any data breaches can be devastating for patient trust and brand reputation, often leading to class-action lawsuits and fines.

Give your members the best experience

Let them interact securely with you — using whichever contact channels they choose

Safeguard card and healthcare data

Ensure payment card details, social security numbers and patient IDs are kept secure

Maintain PCI DSS and compliance affordably

Save yourself from endless in-house protocols — by keeping sensitive data out of your environment

Enable agents to work securely, anywhere

Secure and empower your agents working from home with the latest tools

Boost productivity and reduce costs

Provide self-service IVR and use secure chat to give members an ultra-fast and efficient service

Protect patients beyond their initial visit — Eckoh can help

Our Healthcare Buyer's Guide offers insight on how to get cost-effective, organization-wide protection for patient data across all engagement channels.

Buyers Guide Snippet

The healthcare industry is racing to modernize technology in order to create efficiencies in interoperability and increase access. Make the payment process the least stressful part of the patient experience.

Healthcare Kid with Stethoscope to Doc

Quick read: Healthcare organizations are target-rich environments for cybercriminal activities. Taking a holistic approach to data security can help ensure your patients' sensitive data is secure during every step of their journey.

Healthcare Father and Child

Explore the current state of healthcare with our infographic, featuring key statistics on organizational three-tier structures, identifying vulnerabilities, and guiding you on what to look for in a vendor for payment security.

Pregnant Patient

Eckoh has helped organizations such as Mayo, Children’s Hospital of Atlanta, Florida Blue, and Mercy to improve the experiences of members and patients while increasing security and becoming more efficient.

With our help, people can interact securely with your contact center team using their channel of choice by phone, chat, or web. They can make secure payments during voice or chat conversations, or serve themselves with transactions via IVR or your website.

We’ll make sure payment card details, social security numbers, patient IDs, and other sensitive data is kept away from vulnerable environments, such as your network and contact center. We’ll take care of PCI DSS, while you focus on delivering outstanding service and care.

How we have helped

Children's Hospital

Securing patients' personal and payment data when they’re most vulnerable

Large US hospital for children seeks to ensure they take their patients' cardholder data as seriously as they do their health.

Read more

World-Renowned Healthcare Provider

Delivering a secure patient experience to compliment the clinic’s reputable work with patients

CallGuard secures payment data in The Client's contact center as well as their BPO.

Read more

Laya Healthcare

Protecting customer card data and minimizing risk across its health insurance policies

Laya Healthcare is Ireland's largest private health insurer with over 500k members and 90m customers.

Read more

Trusted by brands

Eckoh AS 321233603

Get in Touch

Eckoh understands health and life sciences — and we’ve got the right solutions to help. Get in touch and we’ll be glad to discuss your challenges and opportunities.

Contact US 1