Transportation and logistics have always been at the sharp end of business. But today, the pressure comes from every direction. Supply chains are stressed from the pandemic, fuel costs have spiraled and economic uncertainty abounds. At the same time, expectations continue to soar among consumers and businesses.
Many factors are beyond the control of freight operators, shipping agents, trucking companies, couriers and logistics firms. But businesses can find new ways to stay profitable, do more with less — and improve the customer experience.
Customers crave certainty, especially when it comes to getting timely information on deliveries and secure payments. In response, transport and logistics companies can build greater trust, positive reviews and loyalty via their contact centers.