This enables an organization to fully de-scope itself from any type of Personally Identifiable Information (PII), without any change in its IT processes. Crucially, companies can continue using their existing tools for telephone, web, or web chat payments, with any sensitive personal data being automatically replaced with placeholder data. The placeholder data is anonymous and cannot be reversed or decrypted to reveal the original sensitive information. As a result, the risk of fraud and the impact of a potential data breach is minimized because there is no longer any sensitive data stored in a company’s environment. Essentially, there is nothing meaningful for criminals to steal.
The secure proxy approach is used in CallGuard, Eckoh’s market-leading secure payment solution. CallGuard automatically replaces payment data or other sensitive data such as Social Security Numbers with ‘placeholders’, prior to it entering an organization’s contact center or IT environment.
The secure proxy approach de-risks a client’s sensitive data and is deployed over their existing IT infrastructure without the need to make any changes to it. Eckoh’s ChatGuard product (the first to be offered globally by a Level One PCI DSS Service Provider) uses this method to secure any existing chat session, irrespective of supplier, and allow it to take payments securely.
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