Banking & Insurance

The way today’s consumers and businesses save, pay, borrow, insure and invest is transforming — to become more convenient, immediate and transparent.

For banks and insurance providers, change means being able to navigate major shifts, especially around open banking and agile competition, through to evolving regulation and emerging security threats.

Established brands must build on their heritage and credibility while proving themselves as responsive and relevant to today’s consumers. At the same time, new market entrants need to build trust and reputation for their businesses to be sustainable.

With every challenge, the role of the contact center is key.

Eckoh has extensive experience in the banking and insurance markets, providing solutions for the likes of MetLife other large financial services businesses.

With our help, you can meet consumer demand for greater control and convenience, thanks to secure payment and data services that support every communication channel.

We can also provide ultra-robust PCI DSS security as your customers log in, make payments or manage their accounts via the web, IVR systems or when speaking to contact center agents over the phone or during chat sessions.

We ensure cardholder details and other personally identifying information cannot be accessed by agents in your contact center or working from home. Sensitive data is kept completely outside of your contact center environment, boosting compliance and protecting your brand.