Banner initiative is to secure and protect Sofia

Banner's Tresury department has partnered with Eckoh, a global leader in secure customer engagement, that will enable Banner to navigate an ever-changing world of technology and compliance as new contact channels, digital payment methods and compliance regulations emerge.

Eckoh's Secure Engagement Suite gives you the tools to close the customer contact security gap — protecting Sofia's financial details and other sensitive data while empowering and improving the efficiency of your business units — no matter where they're located.

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Is your contact center ready?

PCI DSS version 4.0 is fast approaching, bringing a significant shift in how organizations should approach and maintain securing customer payment data.

Catch up on our latest webinar with Jeremy King (Regional VP at the PCI Security Standards Council), we'll discuss how PCI DSS 4.0 will impact your contact center and what you need to do ahead of April 2024.

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The most effective, cost-efficient product for securing phone payments. CallGuard reduces fraud risk, protects Sofia's data and helps your organization go beyond PCI DSS compliance.

BCBS Callguard

CallGuard in >4 minutes

Securely engage with Sofia without the risk of sensitive data ever entering your contact center environment.

BCBS Call Guardin4 Secs


Keeps the agent and Sofia connected throughout the process while making sure that sensitive data is never seen by agents, never available on the agent's desktop and never stored in any transcripts.

John Smith My existing policy number is ECK120790

Secure Call Recording

Capture conversations, transcribe them on-demand and then use AI-powered, sentiment heatmaps to deliver business insights.

BCBS Secure Call Recording

Secure Digital Payments

Remove barriers to Sofia completing their transactions. Offer them their preferred payment method and see the difference in speed, security, and customer satisfaction.

BCBS Digital payments


Protect Sofia by preventing their personal data from being seen, heard or stored by customer-facing teams, systems or processes.

BCBS Data Guard

See the full suite available for Banner Business Units

Discover how to enhance the agent experience, increase Sofia's loyalty and build trust in Banner Health. Download the infographic to learn more.

BCB Sfam

Read about how we've helped clients achieve PCI DSS compliance

Direct Marketing Organization

Innovating a secure payment solution for complex cloud environments

Eckoh delivers innovative CallGuard solution to secure agent-assisted payments in the cloud.

Read more

Health Insurer Florida

Securing payment and improving customer satisfaction for health insurer

Leading health insurer with 8 million members in Florida.

Read more

Discover all the latest insights on PCI DSS 4.0

Does contact center compliance give you security?

2 Aug 2023

Will PCI DSS 4.0 compliance give your contact center robust security — creating a force field around sensitive information? At a time when data breaches can run into millions of dollars, it’s important to know the difference between compliance and security.

Read more

Compliance vs Security: What's the difference?

24 Jul 2023

Contact center security and compliance are two important considerations for financial organizations operating call centers or other customer service centers.

Read more
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Please note, Eckoh is unlikely to be cost-effective if you have fewer than 50 agents in your contact center.

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