Imagine the future of hybrid working for contact centers

11 Apr 2023

Hybrid working is here to stay for contact centers — but how can you best keep customer data safe when so much of your engagement is now happening behind closed doors? It’s an issue that needs urgent attention.

Support your revenue cycle by embracing secure payment technologies

10 Feb 2023

The healthcare industry is racing to modernize technology in order to create efficiencies in interoperability and increase access.

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Go beyond compliance with a holistic approach to data security

19 Jan 2023

Healthcare organizations are target-rich environments for cybercriminal activities. Taking a holistic approach to data security can help ensure your patients' sensitive data is secure during every step of their journey.

Cybersecurity Month: How secure is your contact center?

15 Sep 2022

Cybersecurity Month 2022 aims to help consumers develop a basic understanding of how to stay secure online — but companies also need to secure their customers' data, because contact centers can have dark corners where fraud festers.

What is PCI DSS v4.0?

19 Apr 2022

Over the next several months, the security experts at Eckoh will be diving into the new Payment Card Industry Data Security Standards (PCI DSS) released by the PCI Security Standards Council (PCI SSC). Here's a brief overview of the new standard.

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Executive Insight - continuous customer service from Omnichannel to Omnipresent

14 Mar 2022

Ashley Burton, Head of Product at Eckoh identifies the underlying trends that will keep contact centers one step ahead.

Is your PCI DSS strategy holding you back?

27 Jan 2022

The recent drastic changes to how and where the world works have created a renewed push to secure customer card data. But hastily implemented solutions aren't a durable solution for the long haul.