2 minute

Pause-and-resume of call recordings is obsolete: Exploring PCI DSS 4.0.1 and its impact on data security practices

The recently updated PCI DSS v4.0.1, effective from December 2024, introduces new guidance that could...

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3 minute

Why you should deploy CallGuard throughout your entire contact center

Even if only a small number of agents take payments

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5 minute

The untapped business value of PCI DSS compliance

Why businesses should view it as an opportunity rather than simply a cost

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3 minute

The importance of healthcare payment systems being fully descoped from PCI DSS

Find out why partial solutions leave you exposed.

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3 minute

Managing remote agents in the PCI DSS 4.0 era

Is your payment security strong for contact center agents who work from home? The new PCI DSS 4.0 standard...

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3 minute

What consumers need to hear most in Cybersecurity Awareness Month

October has arrived and we’ve entered Cybersecurity Awareness Month – which is beating the drum for greater...

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4 minute

Hitting home – what contact center agents really think about WFH

The contact center industry has arguably embraced the shift to working from home more than any other sector....

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3 minute

Why the EU’s DORA rules matter to US, UK, and global companies

Are you ready for DORA? This tough new set of European Union regulations comes into force soon – and looks...

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3 minute

P2PE devices In healthcare

Jesus Torres, Senior Account Executive at Eckoh, highlights how encrypted PIN pads fall short for...

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