3 minute

The importance of healthcare payment systems being fully descoped from PCI DSS

Find out why partial solutions leave you exposed.

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3 minute

Managing remote agents in the PCI DSS 4.0 era

Is your payment security strong for contact center agents who work from home? The new PCI DSS 4.0 standard...

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3 minute

What consumers need to hear most in Cybersecurity Awareness Month

October has arrived and we’ve entered Cybersecurity Awareness Month – which is beating the drum for greater...

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4 minute

Hitting home – what contact center agents really think about WFH

The contact center industry has arguably embraced the shift to working from home more than any other sector....

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3 minute

Why the EU’s DORA rules matter to US, UK, and global companies

Are you ready for DORA? This tough new set of European Union regulations comes into force soon – and looks...

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3 minute

P2PE devices In healthcare

Jesus Torres, Senior Account Executive at Eckoh, highlights how encrypted PIN pads fall short for...

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3 minute

Understanding consumer concerns about home-based agents

How do consumers feel about dealing with contact center agents who are working from home?

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8 minute

Will AI replace contact centers? It’s a firm No – and here’s why

Ashley Burton, Head of Product at Eckoh, talks about why AI won't be replacing contact centers. Instead, he...

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3 minute

What’s the difference between CallGuard and IVR payment options offered by your CCaaS provider?

We work with many clients who are moving their contact center platform to the cloud solutions offered by...

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