3 minute

Understanding consumer concerns about home-based agents

How do consumers feel about dealing with contact center agents who are working from home?

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8 minute

Will AI replace contact centers? It’s a firm No – and here’s why

Ashley Burton, Head of Product at Eckoh, talks about why AI won't be replacing contact centers. Instead, he...

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3 minute

What’s the difference between CallGuard and IVR payment options offered by your CCaaS provider?

We work with many clients who are moving their contact center platform to the cloud solutions offered by...

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5 minute

PCI DSS compliance and payment card security – what’s the cost of doing nothing?

Molly Shane, Senior Account Executive at Eckoh, speaks with many businesses each day about their compliance...

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3 minute

Cloud contact center 'shared responsibility': There is no cheat code for security

If you’re powering up your contact center, you need to know that there are no cheat codes, and the cloud...

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3 minute

Card security enters a new era – and it’s personal for the C-suite

A new era in payment card security arrived on April 1. But is the C-suite ready for new data protection...

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3 minute

How Flowroute helps ensure operational continuity in your contact center

Strengthen your contact center's resilience by implementing Flowroute's cloud-based SIP trunking service,...

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Contact Center PCI DSS Compliance

3 minute

PCI DSS 4.0: Order your rocket-boosters for April onwards

How’s your diary looking for Spring 2024? For anyone involved in contact center security around payments,...

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5 minute

PCI DSS 4.0 becomes mandatory on April 1 2024 – here’s what you need to consider

The new PCI DSS 4.0 standard becomes mandatory on April 1 2024 so all organizations that take card payments...

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