4 minute read | 15 Aug 2024

Hitting home – what contact center agents really think about WFH

The contact center industry has arguably embraced the shift to working from home more than any other sector....

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3 minute read | 6 Aug 2024

Why the EU’s DORA rules matter to US, UK, and global companies

Are you ready for DORA? This tough new set of European Union regulations comes into force soon – and looks...

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3 minute read | 27 Jun 2024

P2PE devices In healthcare

Jesus Torres, Senior Account Executive at Eckoh, highlights how encrypted PIN pads fall short for...

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3 minute read | 24 Jun 2024

Understanding consumer concerns about home-based agents

How do consumers feel about dealing with contact center agents who are working from home?

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8 minute read | 9 Jun 2024

Will AI replace contact centers? It’s a firm No – and here’s why

Ashley Burton, Head of Product at Eckoh, talks about why AI won't be replacing contact centers. Instead, he...

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3 minute read | 8 May 2024

What’s the difference between CallGuard and IVR payment options offered by your CCaaS provider?

We work with many clients who are moving their contact center platform to the cloud solutions offered by...

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5 minute read | 7 May 2024

PCI DSS compliance and payment card security – what’s the cost of doing nothing?

Molly Shane, Senior Account Executive at Eckoh, speaks with many businesses each day about their compliance...

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3 minute read | 16 Apr 2024

Cloud contact center 'shared responsibility': There is no cheat code for security

If you’re powering up your contact center, you need to know that there are no cheat codes, and the cloud...

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3 minute read | 28 Mar 2024

Card security enters a new era – and it’s personal for the C-suite

A new era in payment card security arrived on April 1. But is the C-suite ready for new data protection...

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