Blog (5) | Eckoh

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What’s the difference between CallGuard and IVR payment options offered by your CCaaS provider?

3 minute

What’s the difference between CallGuard and IVR payment options offered by your CCaaS provider?

We work with many clients who are moving their contact center platform to the cloud solutions offered by...

PCI DSS compliance and payment card security – what’s the cost of doing nothing?

5 minute

PCI DSS compliance and payment card security – what’s the cost of doing nothing?

Molly Shane, Senior Account Executive at Eckoh, speaks with many businesses each day about their compliance...

Cloud contact center 'shared responsibility': There is no cheat code for security

3 minute

Cloud contact center 'shared responsibility': There is no cheat code for security

If you’re powering up your contact center, you need to know that there are no cheat codes, and the cloud...

Card security enters a new era – and it’s personal for the C-suite

3 minute

Card security enters a new era – and it’s personal for the C-suite

A new era in payment card security arrived on April 1. But is the C-suite ready for new data protection...

How Flowroute helps ensure operational continuity in your contact center

3 minute

How Flowroute helps ensure operational continuity in your contact center

Strengthen your contact center's resilience by implementing Flowroute's cloud-based SIP trunking service,...

PCI DSS 4.0: Order your rocket-boosters for April onwards

Contact Center PCI DSS Compliance

3 minute

PCI DSS 4.0: Order your rocket-boosters for April onwards

How’s your diary looking for Spring 2024? For anyone involved in contact center security around payments,...

PCI DSS 4.0 becomes mandatory on April 1 2024 – here’s what you need to consider

5 minute

PCI DSS 4.0 becomes mandatory on April 1 2024 – here’s what you need to consider

The new PCI DSS 4.0 standard becomes mandatory on April 1 2024 so all organizations that take card payments...

Overcoming challenges with IT integrations: How CallGuard makes the integration process seamless

3 minute

Overcoming challenges with IT integrations: How CallGuard makes the integration process seamless

Any business that has a contact center knows that IT integrations have become an integral part of ensuring...

Seven customer engagement trends to watch

Contact Center Engagement

5 minute

Seven customer engagement trends to watch

Market forecasts are fiendishly tricky to make, especially during global economic turbulence. But it’s...