Covid-19 and Contact Center Business Continuity Plan Information Security Implications
18 May 2020
The ongoing Covid-19 pandemic and associated social distancing requirements has caused most contact center operations to rethink and reformulate their business continuity plans (BCP).
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De-scoping your contact center - what vendors won't tell you
11 Mar 2019
How many customer payment channels do you have today? Securing all of them to PCI DSS standards can sometimes prove tricky.
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PCI DSS and PA DSS - busting the myths
22 Jan 2019
At Eckoh we speak to hundreds of customers and suppliers in the secure payment industry. As a result, we come across a number of misbeliefs surrounding compliance to PA and PCI Data Security Standards (DSS).
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PCI DSS compliance - Ten myths busted
31 Oct 2018
Confused about PCI DSS compliance? It's not surprising with the amount of different interpretations and myths circulating.
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How to de-risk your at-home agents
16 Aug 2018
How can US health insurers boost their agility by hiring more at-home agents to handle calls - without compromising data security? Forward-thinking companies have found the answer.
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PCI DSS: The thrills, perils and costs of DIY compliance
17 May 2018
Card payment fraud is rising - and merchants need to safeguard the way they process, store and transmit cardholder data. But should PCI DSS compliance be something you tackle on your own?
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PCI DSS: What's the cost of doing nothing?
11 Apr 2018
Most of us hate petty rules and red tape, and if there's no penalty for non-compliance we tend to turn a blind eye. But is PCI DSS something that merchants can ignore or does neglect come at a devastating price?
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Top 10 facts about PCI DSS Compliance that you need to know
26 Sep 2017
What do you need to prove you can handle card payments securely - a black belt, a Michelin star, or maybe even the Nobel prize for security? The correct answer is PCI DSS. But what does this security standard really mean?
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The importance of secure payments in the utility sector
8 Aug 2017
Utility companies in the US experienced 40% more data breaches in 2016 than in 2015 [1]. With the ever increasing sophistication of hackers it's becoming even more critical to ensure that your customers' personal and payment card data is protected.
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Retailers: Playing a high-risk game with customer trust?
2 May 2017
How would you feel if a trusted friend looked after your house for the weekend, only to leave the key under the doormat — and a passing thief ransacked your home? Unfortunately, there's a scenario playing out in the retail world that isn't so different.
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