Messaging

Continue customer conversations with texts and messaging

Give your customers an immediate and convenient way to converse through SMS, MMS and social media messaging

  • Transform text and rich media messaging into powerful communications
  • Reduce communications costs by around 20%
  • Boost sales through upsell messaging and flash promotions
  • Enable seamless engagement over time
  • Send bulk texts or custom messages for target groups

Ready to message your customers?

Messaging

Send timely texts to support customer service

Customers use messaging for all sorts of reasons including confirming a password, changing an appointment, following up an order and checking balance or credit limits.

Eckoh's messaging solution is easy to manage and ideal for so many scenarios. Use it to operate a click-and-collect service, appointment reminders, order and delivery confirmations, sale announcements, customer feedback, emergency or critical messages and more.

Messaging

Be 'always available' in the ways your customers want to communicate

Combine real-time interactions, automated and or agent-assisted messaging to deliver 'always on' assistance for high CSAT and reduced contact centre costs.

Our Messaging platform is scalable, flexible and simple to use. It delivers the best experience for agents and customers — while providing security and supporting compliance.

  • GDPR, ISO 27001 and PCI DSS compliant
  • Create campaigns easily to any scale
  • Segment data to message specific groups through mobile or social channels
  • Analyse reporting data to see what’s working and what can be improved
  • Add personalisation for more engaging communications such as names, dates or times

Combine with Visual IVR for a more interactive experience

Build your interaction with customers by combining dynamic SMS messaging with visual engagement using Visual IVR.

These figures should convince you of messaging's power

90% of SMS messages are read within 3 minutes. [1] SMS messages have 209% higher response rate than phone, email or Facebook. [2] 30% of customers will respond to SMS messages and nearly 50% will make a purchase. [2]
[1] Random Facts [2] SMS Bump