Outsourced Contact Centre

Enhance your customer service with our omni-channel contact centre

Supporting your business with the best quality omnichannel services:

  • Voice (phone or call back requests)
  • Email
  • Web tickets
  • Live Chat
  • Co-browsing
  • SMS, Post mail
  • Social media
  • PCI DSS agent assisted phone payments

In need of our help?

Ensure you are always there for your customers

Working efficiently as an extension of your brand, our contact centre advisers are fully trained to give the best customer experience.

  • Get real-time visibility through Net Promoter Score (NPS), Customer Satisfaction (CSAT) and First Contact Resolution (FCR) reports
  • Plan accurately from analytics such as percentage of calls answered (to the second), Average Handling Time (AHT), hold durations and queue durations

Your customers expect a bespoke, personal approach to their queries and support, and we pride ourselves on the number of brands that have trusted us with their direct customer contact for over a decade.

outsourced contact centre

Your customers are in good hands

When it comes to enhancing your customer services operations, our contact centre helps to make managing your customers' experience easier and more efficient.

  • ISO 27001 and ISO 9001 certified contact centre
  • Successfully supporting major brands for over 20 years
  • PCI DSS Level One ServiceProvider for compliant agent assisted payments
  • Powered by Eckoh's proven and patented technology solutions
  • Enables overflow and specific payment related needs to be addressed

Flexible, secure contact centre services for your organisation

  • PCI DSS Compliant

    Ensure your payments are taken with the best security standards

  • Omnichannel

    Enable Chat, emails, IVR and calls to be routed through to our agents

  • Quality assured

    ISO 27001 and ISO 9001 certified for quality and security purposes

Gives your agents the tools to manage any communication

Enable your contact centre to manage customer voice calls, messages, Chat feeds and emails all from one console.

Driving service excellence for Tenpin

"Eckoh’s excellent service record made them a great choice for us when we looked for a new supplier of a complete end-to-end telephony solution including IVR, support and the live contact centre. They provide an exceptional service for our customers while strategically driving both businesses forward with their continued improvement and development of their technology platforms."