Ensure you are always there for your customers
Working efficiently as an extension of your brand, our contact centre advisers are fully trained to give the best customer experience.
- Get real-time visibility through Net Promoter Score (NPS), Customer Satisfaction (CSAT) and First Contact Resolution (FCR) reports
- Plan accurately from analytics such as percentage of calls answered (to the second), Average Handling Time (AHT), hold durations and queue durations
Your customers expect a bespoke, personal approach to their queries and support, and we pride ourselves on the number of brands that have trusted us with their direct customer contact for over a decade.