AI Customer Service

Let AI put your CX ahead of your competition

Automation has changed dramatically in a short time. Today, customers are more interested in self-service because of its convenience and it’s useful for enhancing your support services. Now is the time to step ahead of your competition by embracing AI because it can:

  • Handle the robotic tasks that drain agent time and morale 
  • Analyse much more data than a human to give deep insight
  • Boost efficiency and quality by ensuring calls are directed correctly
  • Work for any size of organisation and bring the same benefits
  • Elevate your customer service beyond your competitors

Ready to embrace AI?

AI customer service

What does AI customer service look like?

AI customer service is not just one plug-and-play solution. It’s a combination of several applications that can work together seamlessly to handle front, or back-office, tasks and work in tandem with live agents to produce the very best customer experience.

AI customer service

Key elements of AI customer service

The simplest way to embrace AI for your customer service is to use a single supplier who can offer the range of AI applications that suit you. One where you can take the solutions you need today and add new ones when you’re ready.

  • Chatbot – create smarter conversations with AI-powered Natural Language and speech recognition from an expert provider
  • Advanced IVR – improve call routing, reduce call abandonment and easily handle demand peaks
  • Speech recognition – Natural Language greets customers with ‘how can I help’ and they use their own words to ask for what they want
  • Visual IVR – use visual interfaces to share information to help complete an enquiry and avoid the need to divert to an agent

AI as part of digital transformation

Embracing AI is a fundamental part of achieving your digital transformation vision. Embracing technology to improve the way you engage with customers.

The importance of AI

"Customer support trends show an increase in self-service portal usage to over 81% and that, going forward, 80% of customer service will be conducted without engaging humans."
Forrester