Brands need to find cost-effective ways to prevent sensitive customer data from being exposed and stolen. It's not just card details at risk. Data such as account numbers and home addresses are just a few examples of personally identifiable information that can be compromised.

Managing a contact center can mean you’re more likely to be exposed to, handle, use or store customers’ personal data — and so privacy laws like CCPA and GDPR apply to you. Any data breaches can result in eyewatering fines and brand damage. Digitally-savvy consumers are watching closely. In fact, 87% said they would not do business with a company if they had concerns about its security practices, according to a McKinsey survey.

Fortunately, there’s a practical way to meet the challenge.

Safeguard sensitive customer data

Prevent data leaks, identity theft and account takeovers as well as payment card fraud

Protect your entire contact center

Stop sensitive text and numeric data from being seen, heard or stored by agents

Include your contact channel

Protect data across channels, including phone, IVR, chat and online forms

Secure your remote agents

Give home-workers the same robust security you adopt in your contact center

Avoid fines and brand damage

Maintain compliance with GDPR and PCI DSS requirements


Protect your customers by preventing their personal data from entering your organization.

Read more

Contact centers and GDPR explained

Any data set that can be used to identify an individual is regulated by GDPR. Explore the challenges and issues facing organizations today.


Eckoh secures personal data patent

Find out why our tokenization-based technology is so innovative, working transparently without expensive or extensive changes to IT infrastructures.

Patent teaser

Ready to talk about our data solutions?

Find out how we can help you improve your contact center, in the cloud or through traditional setups.

Eckoh AS 171151510
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Please note, Eckoh is unlikely to be cost-effective if you have fewer than 50 agents in your contact center.

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