Growing numbers of customers loathe the idea of calling a contact center; it feels slow and outdated. Instead, they expect to chat immediately with an agent who can answer their account queries and take payments right away.
With Eckoh, you can meet customers’ digital preferences easily. Your agents can chat online, securely access account details and resolve issues. You can also take in-chat payments using cards or digital apps, such as Apple Pay or Google Wallet. If people prefer, you can send them payment links by email or SMS.
We’ll handle the payment processing for you, keeping your chat channels PCI DSS compliant, while removing them from the scope of any security audit. It’s simple with Eckoh.