Dual Tone, Multi-Frequency (DTMF), is the technical term for the tones made by your phone when digits are pressed.
When phone calls are recorded for quality purposes, any tones entered by the customer on their phone during the call are also recorded. They are also heard by the agent. To overcome the risk of the tones being accessed and decoded, the tones are 'suppressed' or 'masked.'
DTMF suppression and/or masking simply replaces the audio tone value with a single mono-tone preventing downstream systems from being exposed to this sensitive data. This technology is included in all of Eckoh's phone payment products.