Call Recording
The recording of a telephone conversation for business or compliance purposes.
This recording can be from a PSTN (Public Switched Telephone Network) or a VoIP (Voice over IP) in a digital audio file format. You can retrieve, playback, store or share the call recordings.
Call Recording is required by many industries for legal, quality or training purposes and is a key element of MiFID II. For financial services firms, its aim is to reduce the risk of fraudulent activity. For contact centers, call recording can assist with service quality monitoring, training and dispute resolution.
It is important to store call recordings securely as they may contain sensitive data such as payment or personal details.