Digital Wallets are popular, convenient and secure. They do not require you to enter card details for each payment. Payment data is stored within a proprietary app which is used to make the payment.Common apps include Apple Pay, Google Pay, PayPal and Pay by Bank app.
Digital Wallet Payments marry convenience with security - the core of contact center service. By harnessing the security advances that mobile payments offer, customers can pay over the telephone using Apple Pay, Google Pay, PayPal and Pay by Bank app. This can offer more security as no card data is shared with the contact center and each transaction is authenticated. Eckoh led the way with this solution, performing the world's first secure payment using Apple Pay over the phone.
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