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EckohASSIST

A conversational self-service platform that uses Natural Language technology to greet customers by simply asking ‘how can I help you?’

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Customers use their own words to complete their enquiry or accurately route their call to the appropriate place – first time. The use of Natural Language eliminates tiresome menu options and is a more enjoyable experience for the customer. The technology is constantly ‘tuned’ to ensure that it improves its recognition and performance on every interaction.

Read more about speech recognition IVR