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An element of an IVR from which customers select an option for the next step of their journey.
These are elements that feature in many self-service solutions. You may know them as ‘press 1 for sales’, ‘press 2 for billing’. While they serve a basic function they can get tiresomely long and often people abandon the call because they get lost or don’t want to wait. Speech recognition can provide a much easier and more efficient way for callers to get to the right place. Speech recognition can provide a much easier and more efficient way for callers to get to the right place.
Read more about speech recognition IVR