Pause and resume
A manually triggered solution where the agent pauses the call recording before taking any sensitive data such as payment card details.
The call recording solution is paused at the point that payment card data is about to be taken by a contact center agent. The agent then restarts the recording once the payment has been processed. It is prone to error and does not prevent the agent hearing the card details so the data is still at risk of fraud. It is not PCI DSS compliant in its own right.