Moving your contact center to the cloud?

Guides & White Papers

27 Feb 2024

Contact centers are increasingly migrating to the cloud for a number of attractive benefits like greater flexibilty, simpler management, and even potential cost savings. But, with 82% of data breaches involving data stored in the cloud, who's responsible for security once you're up and running? Our free eGuide explains shared responsibility, what's at risk, and how to maximise data security in the cloud.

Moving your contact center to the cloud?

The march to the cloud is unstoppable with an ever-increasing number of organizations moving their contact centers to the cloud. Switching to a CCaaS (Contact Center as a Sevice) provider can bring greater scalability, flexibility and also potential savings.

But, when you are up and running in the cloud, who's responsible for security? It's easy to think that this is also outsourced to your cloud provider - but this is not the case.

The simple answer is that the shared responsibility model laid out by your cloud provider means that you are responsible for all data stored within the cloud - and you're liable should there be a data breach.

This guide takes a look at what you need to consider when moving your contact center operations to the cloud, from a data security standpoint, including:

  • How far does cloud security extend?
  • What's most at risk in my cloud contact center?
  • How can I maximise protection for sensitive data in the cloud?
  • What you should consider to ensure a smooth migration
Cloud migration security e Guide