× Globe

We notice that you’re on our UK site, the version that serves your region is the US Eckoh site.

Go to US site. Stay on UK site

Important COVID-19 update Read More

Blog

The latest thinking from Eckoh

How to create a business case for de-scoping your contact centre from PCI DSS audit
Friday, 02 November 2018

Removing your contact centre from the scope of PCI DSS audit is a smart strategy we call it ‘de-scoping’. But how are you going to convince your business and senior management that it’s the right move?

Business case for descsoping 900

Here’s where Eckoh can help. Our handy guide to creating a business case for de-scoping is based on our experience and expertise from over ten years of PCI DSS projects. We hope it helps you create a compelling argument that gets you the business buy-in you need.

You should start by asking yourself ‘What is important to my business?’ It may not be as obvious as simply achieving compliance, there could be other drivers such as risk reduction or revenue protection. Once you’ve established that, you can collect the facts to substantiate your reasoning, which will help you to lay out a plan of action and identify the benefits to be gained.

Fundamentally there are 6 steps to building your business case…

1. Establish the basics – regulations and their impact and what your business has done about them and how it has worked.

2. What are you trying to achieve – what is your vision of your business world once you’ve de-scoped your contact centre

3. What actions and solutions will bring the best return – compare the options and dig deep into what each will bring

4. Who are the stakeholders – identifying them will help you target your message

5. How much will it cost? – what everyone wants to know so make sure you’ve looked at all the angles

6. What are the benefits – what is in it for your stakeholders?

At Eckoh, we believe it’s better to invest time and resource today... than pay dearly tomorrow.

As leaders in the development and delivery of secure payment solutions, time and again we hear from customers who have chosen another supplier’s solution but never actually managed to implement it. It’s proved to be too complicated, beyond their ability and just unworkable. Sound familiar? You’re not alone.

Many businesses have been down this route thinking they were buying an economical and practical solution. But the reality is that they were left vulnerable to data breaches because they just couldn’t get the solution to work. Wasting time, money and resources – not to mention risking the fundamentals of their business and customer trust.

Eckoh’s CallGuard solution ensures that your contact centre remains secure and PCI DSS compliant by preventing sensitive card data from being heard or seen by agents - and from entering your systems. As such it can remove the whole business, or specific parts, from the scope of PCI DSS compliance. If the sensitive card data isn’t there, it can’t be stolen.

Which would you choose?
There is a choice… a simple, easy and long-term solution for continuous compliance, or a difficult, complicated and unmaintainable one.

For more detail take a look at our handy guide to ‘Creating business case for contact centre de-scoping’ or the ‘Definitive Guide to PCI DSS compliance’. Alternatively, if you’d like to talk to us about this get in touch.

About the Author

Alex Monaghan

Alex Monaghan

Presales Director

Alex has over 30 years’ experience in speech and communication technology. His contact centre, telecoms and secure payment knowledge will enable him to put together the best possible solution for our customers and provide honest, clear advice and support.

Connect with us on LinkedIn

Latest Blog Items

Tweets by @Eckoh

Eckoh (@Eckoh)

Eckoh (@Eckoh)

Want to get more sales or bill payments across the line, then the answer could reside with your Chat or Chatbot. #webchat #chatbots #securepayments #chatguard eckoh.com/chatguard
Eckoh (@Eckoh)

Eckoh (@Eckoh)

We are very pleased to announce that Eckoh has won both the Judges Award and Customer Choice Award for the Best Contact Center Solution at the 2020 Card Not Present (CNP) Awards. eckoh.com/resources/news… #Awards #paymentsecurity
Eckoh (@Eckoh)

Eckoh (@Eckoh)

Eckoh is urging UK companies to take security seriously in their contact centres when adapting their home-working and office working routines as the lockdown is eased. eckoh.com/resources/news… #contactcentre #remoteworking

  • icon facebook
  • icon twitter
  • icon linkedin
  • icon youtube