Posted inPCI DSS compliance
Removing your contact centre from the scope of PCI DSS audit is a smart strategy we call it ‘de-scoping’. But how are you going to convince your business and senior management that it’s the right move?
Here’s where Eckoh can help. Our handy guide to creating a business case for de-scoping is based on our experience and expertise from over ten years of PCI DSS projects. We hope it helps you create a compelling argument that gets you the business buy-in you need.
You should start by asking yourself ‘What is important to my business?’ It may not be as obvious as simply achieving compliance, there could be other drivers such as risk reduction or revenue protection. Once you’ve established that, you can collect the facts to substantiate your reasoning, which will help you to lay out a plan of action and identify the benefits to be gained.
Fundamentally there are 6 steps to building your business case…
1. Establish the basics – regulations and their impact and what your business has done about them and how it has worked.
2. What are you trying to achieve – what is your vision of your business world once you’ve de-scoped your contact centre
3. What actions and solutions will bring the best return – compare the options and dig deep into what each will bring
4. Who are the stakeholders – identifying them will help you target your message
5. How much will it cost? – what everyone wants to know so make sure you’ve looked at all the angles
6. What are the benefits – what is in it for your stakeholders?
At Eckoh, we believe it’s better to invest time and resource today... than pay dearly tomorrow.
As leaders in the development and delivery of secure payment solutions, time and again we hear from customers who have chosen another supplier’s solution but never actually managed to implement it. It’s proved to be too complicated, beyond their ability and just unworkable. Sound familiar? You’re not alone.
Many businesses have been down this route thinking they were buying an economical and practical solution. But the reality is that they were left vulnerable to data breaches because they just couldn’t get the solution to work. Wasting time, money and resources – not to mention risking the fundamentals of their business and customer trust.
Eckoh’s CallGuard solution ensures that your contact centre remains secure and PCI DSS compliant by preventing sensitive card data from being heard or seen by agents - and from entering your systems. As such it can remove the whole business, or specific parts, from the scope of PCI DSS compliance. If the sensitive card data isn’t there, it can’t be stolen.
Which would you choose?
There is a choice… a simple, easy and long-term solution for continuous compliance, or a difficult, complicated and unmaintainable one.
Latest Blog Items
Tuesday, 16 April 2019 Nine things that bug you about PCI DSS complianceCompliance with the Payment Card Industry Data Security Standard (PCI DSS) helps companies to demonstrate they can process card payments securely and reduce card fraud.
Monday, 18 March 2019 Are contact centre agents the only way to delivery customer service?Everything’s on the up - call volumes, cost of call handling, maintaining, managing and training people, as well as customer expectations.
Thursday, 14 March 2019 Executive Insight - continuous customer service from Omnichannel to OmnipresentAshley Burton, Head of Product at Eckoh identifies the underlying trends that will keep contact centres one step ahead.