Self Service - Finding the Right Balance of Tools
If you’re confused about which customer engagement channels to implement it’s not surprising and you’re not alone. There are statistics that show that the telephone is coming back as a preferred engagement channel as people value the human interaction.
So, if you’re in charge of providing the best customer experience how can you find your way through the mass of communication channels and delivery methods?
As a result, we’ve put together a new eGuide specifically for Contact Centres. This exclusive guide will help you discover:
- Self-Service- what we can learn from then & now
- How technology has enabled evolution of self-service into a ‘channel of choice’
- How Self-service makes a difference