News

Latest news and announcements

Eckoh Granted Key UK Patent for Securing Customer Data
Tuesday, 15 March 2016

Eckoh today announces that it has been granted a UK patent covering its tokenisation based technology that protects organisations from being exposed to sensitive customer data.

Patents 900

Filed in December 2011, the patent, "Method and Apparatus for Mediating Communications" (No. GB2497940) contains an innovative new method using tokenisation technology, to securely convert and transmit sensitive customer information over the phone or IT network as 'protected data'. This is passed safely through an organisation's IT environment, where it can then be converted back to its sensitive state for processing by third parties once it has left the organisation's environment. Crucially, the technology is transparent to the organisation, ensuring it is isolated from the sensitive data without changes to their IT infrastructure.


Historically, removing sensitive data from IT environments has typically required significant changes to merchants' IT systems, including databases (fields and data structures), pathways of routing data internally, and applications. These changes tend to involve large and complex implementation projects. With Eckoh's new technology, organisations do not need to make any expensive or extensive changes to their IT infrastructure as the solution simply 'layers on top' of existing systems and processes, forming a protective ring around the existing IT infrastructure. Implementation time is short, and needs minimal merchant resource. From a Payment Card Industry Data Security Standards (PCI DSS) perspective, it completely removes contact centres, ecommerce and network environments from audit scope.

Eckoh's new tokenisation technology has already been adopted by three large merchants in the UK and believes that its patented solutions will gather further traction within the customer service and contact centre industries.

Since 2009, Eckoh has specialised in developing card payment solutions to assist companies in making 'card-not-present' transactions more secure, particularly those made over the phone through a contact centre. This additional new technology further builds on Eckoh's secure hosted platforms and is designated under their successful Secure Payments Suite. Owing to its ability to protect and secure other sensitive data such as Social Security Numbers, customer name and address, email details, etc. it will provide the Company with significant commercial and competitive advantages for phone and e-commerce transactions, as well as addressing the increased global concern of data breaches.

Patent applications for this technology are pending in the United States and other markets.

Nik Philpot, Chief Executive Officer of Eckoh, commented: "Eckoh is delighted to be awarded this patent. It will not only strengthen our position in the market, but it will allow us to protect our investment in this innovative technology. With the new EU legislation changing to ensure corporations provide highly secure payment systems to protect customer card data, we anticipate businesses will be looking for the most secure and simplest way to ensure this. Already we are seeing great interest in this simple yet effective solution."

For further enquiries, please contact This email address is being protected from spambots. You need JavaScript enabled to view it. 

About the Author

Cameron Ross

Cameron Ross

Director of Payments Strrategy Over the last 20 years’ service with Eckoh, Cameron has led the Intellectual Property portfolio and R&D team to determine which new payment products we will launch to the market. He also works closely with clients and prospects to determine their compliance needs and fraud exposure risks where his ability to explain the complex so that our clients really understand what will be delivered has proved invaluable over the years. Cameron helped create Eckoh’s patented CallGuard technology which allows companies to remove sensitive card data from any existing call recording system.
Connect with us on LinkedIn

Tweets by @Eckoh

Eckoh (@Eckoh)

Eckoh (@Eckoh)

At Eckoh, our third-party #Aspect® support offers the following benefits: ✔ 30%-40% reduction in cost of support ✔ Keeping your systems going for longer ✔ Better support at a lower cost ✔ Maximising your technology investment ✔ Not forced to upgrade bit.ly/2YqhzMp
Eckoh (@Eckoh)

Eckoh (@Eckoh)

At Eckoh, our third-party #Aspect® support offers the following benefits: ✔ 30%-40% reduction in cost of support ✔ Keeping your systems going for longer ✔ Better support at a lower cost ✔ Maximising your technology investment ✔ Not forced to upgrade bit.ly/2YqhzMp
Eckoh (@Eckoh)

Eckoh (@Eckoh)

The team at Eckoh were enlisted to provide Peninsula Group (a business services specialist) with a #CallGuard hosted solution to prevent sensitive data from entering or being stored in the #contactcentre’s systems. Helping them achieve PCI DSS compliance: bit.ly/2Kq44Xq

  • icon facebook
  • icon twitter
  • icon linkedin
  • icon youtube

Latest News Items