News

Latest news and announcements

Two new US patents to be granted
Monday, 11 March 2019

Posted in

Awards & IP

Eckoh has received notification of grants for two of its pending US patents.

Eckoh plc (AIM:ECK), the global provider of secure payment products and customer contact solutions, has received notification of grants for two of its pending US patents.

The first patent to be granted will be for Eckoh’s secure proxy technology. This enables an organisation to fully de-scope itself from any type of Personally Identifiable Information (PII), without any change in its IT processes.

Crucially, companies can continue using their existing tools for web payments or web chat payments, with any sensitive personal data being automatically replaced with placeholder data. The placeholder data is anonymous and cannot be reversed or decrypted to reveal the original sensitive information. As a result, the risk of fraud and the impact of a potential data breach is minimised because there is no longer any sensitive data stored in a company’s environment. In essence, there is nothing meaningful for criminals to steal.

Eckoh already has a granted UK patent for this approach, which has the same simplicity as Eckoh’s other secure payment solutions. The secure proxy approach de-risks a client’s sensitive data, and is deployed over their existing IT infrastructure without the need to make any changes to it. Eckoh’s new ChatGuard product (the first to be offered globally by a Level One PCI DSS Service Provider) uses this method to secure any existing chat session, irrespective of supplier, and allow it to take a payment securely.

Eckoh’s other US patent notification is for a groundbreaking new technology innovation - ‘Session Handoff’ – which will allow Eckoh to expand on its Omnichannel customer engagement portfolio. An online personal shopper offering is an example of how this solution can work.

While a customer is browsing a company’s website, they may have a question about a particular product. If they contact the company’s contact centre, an agent can securely link to and ‘take control’ of their browsing session. This allows the agent to upsell complementary products or highlight special offers and actually add them to the customer’s basket.

In effect, the agent is acting as an online personal shopper. Once the basket is complete the agent can then ‘hand back’ the session to the customer who retakes control of the transaction by completing the payment securely. As the agent and contact centre are not involved in the payment process, no card data enters the contact centre environment, which therefore remains out of scope for PCI DSS.

Cameron Ross, Eckoh’s Director of Payments Strategy, commented: “Both of these patents are groundbreaking innovations. The US grant on our secure proxy technology further protects our revenue streams for our CallGuard and ChatGuard solutions and provides new opportunities to grow our business and bring greater security to contact centre payments. Whilst the patent for ‘Session Handoff’ is a brand new approach to delivering market-leading personalised customer engagement that fits perfectly into our Omnichannel engagement strategy.”

For more information contact This email address is being protected from spambots. You need JavaScript enabled to view it.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Tweets by @Eckoh

Eckoh (@Eckoh)

Eckoh (@Eckoh)

Find out how ineffective contact centre technology can hinder performance. But, with the right solutions #contactcentres can deliver a great customer experience - and, not just for Christmas. For more information read the Eckoh Christmas blog bit.ly/2YOQ14z
Eckoh (@Eckoh)

Eckoh (@Eckoh)

How can you achieve a strong ROI from your self-service tools if some customers still prefer to call up anyway? Well, for speed, choice and control it’s got to be Visual IVR. For more information read the latest blog to find out why. bit.ly/2si36Hl #selfservice
Eckoh (@Eckoh)

Eckoh (@Eckoh)

Eckoh’s Knowledge Base can also provide contact centre agents with consistent and correct information to relay to customers when they are uncertain of an answer – improving customer service and efficiency. bit.ly/2Ek8VHv #contactcentres #customerservice

  • icon facebook
  • icon twitter
  • icon linkedin
  • icon youtube

Latest News Items