Automated, secure phone, web, app and text payments
PCI DSS compliance - reduces the risk for automated payments via phone, web, mobile apps or SMS.
If you’re trying to manage peaks in payment calls, wanting to free up your contact centre agents or just be open 24x7x365 then offering secure, automated, PCI DSS compliant payments will put you ahead of the rest.
EckohPAY enables your customers to make card payments conveniently and security over the phone, web, SMS or mobile apps. It’s PCI DSS compliant and optimised to be quick and easy, giving your customers the freedom to pay safely whenever they want to – any time of day or night.
Working with Eckoh
This simple solution from Eckoh lets customers navigate through the IVR using either touch tones or natural language speech recognition. So, they can simply ask to ‘pay my bill please’ and will be directed to the EckohPAY product to securely enter their card details.
It’s simple to implement as either a hosted service or on your existing website or app. Either way, the payment element takes place in our platform, keeping the data away from your environment so this element is removed from the scope of the PCI DSS audit.
How we helped South East Water
It’s now easy for our customers to do simple tasks such as paying a bill or checking their balance using the EckohPAY service. We’ve also seen reduced queue times into our contact centre which has increased customer satisfaction as well as taking more payments than we anticipated. The service has completely exceeded our expectations.
Here's the benefits
- Works with existing payment provider and merchant account
- Full range of cards accepted
- Customisable call flow script and voiceover
- Resilient hosted service is ideal for disaster recovery
- Calls can be transferred to a live agent
- Calls can be routed from your current number
DTMF stands for Dual Tone Multi-Frequency and refers to the sound made when you press a key on your telephone keypad. Masking these tones by converting them into monotones prevents anyone from identifying the actual numbers
This technology is unique to Eckoh and protected by patents in the UK and US. It takes sensitive card data and replaces it in any systems with placeholder data making the data in the contact centre system meaningless and so of no value to thieves.