IVR Payments

Increase payment conversions 24x7 with a secure IVR

Enable customers to make payments over the phone whenever they want, using self-service automation.

  • Increase payment conversions and reduce operational costs
  • Ensure PCI DSS compliance 
  • Never miss a sale or payment by offering 24x7 self-service
  • Offer customers more choice to self-serve

Get started with secure IVR payments

IVR payments

The ‘always on’ telephone payment service

Add convenience, speed and reassurance for your customers by giving them the option to pay through an automated phone system available 24x7x365.

CallGuard enables customers to quickly navigate through an IVR using either touch tones or natural language speech recognition to make a payment. Payments are handled through Eckoh's secure platform, integrated with your existing IVR platform or outsourced entirely to us.

IVR payment

Efficiency and security working in the background

Built for convenience, security and operational efficiency, Eckoh's IVR payment solution is an essential service for your contact centre and easily integrated.

  • Powered by an omnichannel platform that secures Chat, Chatbot, SMS, social media and website payments
  • Configured, integrated, tested and deployed for you by us
  • Works with any payment service provider and popular payment methods including card and digital eWallet
  • Dedicated phone number supplied and professionally recorded messages
  • Routing options configured with the ability to be passed to and from agents when necessary

Offer around-the-clock convenience and security

  • 24x7 IVR payments

    Be open 24x7x365

    Take payments at any time, when it's convenient to the customer

  • Reduce cost with IVR payments

    Reduce costs, increase sales

    Increase sales conversions during peaks and out-of-hours when agents aren't available

  • Free up agent time with IVR payments

    Bulk payment handling

    Take multiple payments at once freeing up agents to take complex calls

  • Handle demand peaks with automated payments

    Simple payment process

    Customers pay confidently in moments with professionally recorded prompts

  • PCI DSS compliant IVR payments

    Reduce PCI DSS scope

    Keeping the card data out of the contact centre systems reduces the burden of compliance

  • Simple IVR payments

    Easy integration

    Compatible with existing payment processors, CRM and telephony systems

PCI DSS Compliant

You can rest assured that our IVR payments solution is PCI DSS Level One compliant and integrates with leading Payment Service Providers. Learn more about PCI DSS compliance.

Increasing collection rates by 95%

"We’ve been using Eckoh’s IVR payments for over 15 years and our collection rates have improved to around 95% with more than one third of these being collected outside business hours. Plus, our agents also have more time to chase the harder-to-collect fines."
Ministry of Justice
Case study